Have questions? Maybe these answers will help.
Q. If I send you my stuff, can I ever get it back?
A: Once you send us your stuff, it enters our processing lines, and is not able to be returned to you. Therefore, it is important that you give up ownership when you send us your stuff, and that you are the rightful owner before giving up your stuff.

Q. Do you offer your services outside the United States?
A: At this time, this program is available only in the United States and only for household consumers and small businesses.

Q. Do you recycle other products?
A: At this time we recycle only the eligible products listed on the site. We are continuing to look for new avenues to address additional recycling needs for general electronics. Please check back frequently for more information.

Q. What about my accessories – will you recycle them too?
A: When you are recycling a product through Eco Take Back you can recycle the accessories that came with your product, however this is not required. Accessories can be defined as a keyboard, mouse, power cords, phone charger, battery, etc.

Q. If my specific product isn't listed on the site, what do I do?
A: If you do not see your specific product listed, then it is likely not eligible to be collected through this service. We are continuing to look for new avenues to address additional recycling needs. Please check back frequently for more information.

Q. How do I send you my stuff under the ship back program?
A: Simply package up your product including the shipping voucher and attach the pre-paid shipping label to the outside. If available include the original box, manuals, software or other accessories. When you are ready to ship, just drop off at your nearest shipping location.

For items providing a USPS label, this can be as convenient as your nearest drop box.

For items providing a UPS label, we provide the nearest shipping locations through a link at the end of your product registration and again through a UPS locator link included in your registration email.

Q. Do I need to remove any batteries before I send?
A: You should remove batteries from devices to ensure they remain off during shipping. For some devices including the battery improves its reuse. We will make sure that all of the batteries we receive are reused or recycled in an environmentally responsible manner.

Q. What happens to any personal data found on my stuff?
A: We encourage you to clear the data off of your product prior to sending it to us. All products received go through a certified data removal process for the device provided. This process is audited on each device prior to leaving our facility.
  • For phones and smartphones, the data removal process includes a complete erasure of all numbers, contacts, data files, etc... and the phone is restored to its original settings.
  • For computers, all hard drives are erased and completely rewritten, erased again and rewritten again, then erased one final time based on Department of Defense standards so that data retrieval is virtually impossible.


Where does my stuff go?
A: This depends upon the condition and model of the product recycled. Where possible your products are remarketed and/or reused (according to the EPA this is the highest form of recycling). If your product is too old to be reused or if the product is damaged, we will reuse everything we can even to the base elements and then properly dispose of any remaining waste material in an environmentally responsible manner.

Q. Do you sell my stuff overseas?
A: We remarket fully functional products overseas to legitimate businesses. Frequently overseas markets are the best source of reuse for your previously owned consumer electronics.

Q. Do you ever donate my stuff?
A: Yes, we frequently donate products to various organizations. Some go to battered women's shelters, senior citizens and many go towards schools and 911 services.