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Q: If I send you my stuff, can I ever get it back?
A: Once you send us your stuff, it enters our processing
lines, and is not able to be returned to you. Therefore, it is important
that you give up ownership when you send us your stuff, and that you are the
rightful owner before giving up your stuff.
Q: Do you offer your services outside the United States?
A: At this time, this program is available only in the
United States and only for household consumers and small businesses.
Q: Do you recycle other products?
A: At this time we recycle only the eligible products
listed on the site. We are continuing to look for new avenues to
address additional recycling needs for general electronics. Please
check back frequently for more information.
Q: What about my accessories – will you recycle them too?
A: When you are recycling a product through Eco Take
Back you can recycle the accessories that came with your product, however
this is not required. Accessories can be defined as a keyboard, mouse,
power cords, phone charger, battery, etc.
Q: If my specific product isn't listed on the site, what do I do?
A: If you do not see your specific product listed, then
it is likely not eligible to be collected through this service. We
are continuing to look for new avenues to address additional recycling
needs. Please check back frequently for more information.
Q: How do I send you my stuff under the ship back program?
A: Simply package up your product including the shipping
voucher and attach the pre-paid shipping label to the outside. If
available include the original box, manuals, software or other accessories.
When you are ready to ship, just drop off at your nearest
shipping location.
For items providing a USPS label, this can be as convenient as your nearest drop box.
For items providing a UPS label, we provide the nearest shipping locations
through a link at the end of your product registration and again
through a UPS locator link included in your registration email.
Q: Do I need to remove any batteries before I send?
A: You should remove batteries from devices to ensure they
remain off during shipping. For some devices including the battery
improves its reuse. We will make sure that all of the batteries we receive
are reused or recycled in an environmentally responsible manner.
Q: What happens to any personal data found on my stuff?
A: We encourage you to clear the data off of your product
prior to sending it to us. All products received go through a certified data
removal process for the device provided. This process is audited on each device
prior to leaving our facility.
- For phones and smartphones, the data removal process includes a complete
erasure of all numbers, contacts, data files, etc... and the phone is
restored to its original settings.
- For computers processed under reuse process guide lines, hard drives
are wiped and overwritten 3 times using (DOD) department of defense standards.
- For computers processed under recycling guide lines, hard drives are
physically destroyed using shredding and/or other physical destruction
methods rendering data retrieval virtually impossible.
Q: Where does my stuff go?
A: This depends upon the condition and model of the product
recycled. Where possible your products are remarketed and/or reused
(according to the EPA this is the highest form of recycling). If your
product is too old to be reused or if the product is damaged, we will reuse
everything we can even to the base elements and then properly dispose of
any remaining waste material in an environmentally responsible manner.
Q: Do you sell my stuff overseas?
A: We remarket fully functional products overseas to
legitimate businesses. Frequently overseas markets are the best
source of reuse for your previously owned consumer electronics.
Q: Do you ever donate my stuff?
A: Yes, we frequently donate products to various
organizations. Some go to battered women's shelters, senior citizens
and many go towards schools and 911 services.
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